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Refund & Cancellation Policy

Effective Date: October 17, 2025
Website: https://krooz-iptv.live
Email: contact.iptvhub@gmail.com

At Krooz IPTV, we value our customers and aim to provide a smooth and satisfying IPTV experience. However, because our products are digital services, certain refund and cancellation conditions apply.

1. Digital Nature of Our Services

Krooz IPTV provides digital IPTV subscriptions that are activated immediately upon payment. Once a subscription is activated and login details are delivered, the product is considered used and non-refundable.

We strongly recommend that you test your internet connection and device compatibility before making a purchase.

2. Refund Eligibility

Refunds will only be granted in the following cases:

  • The service has not been activated or delivered within 24 hours of payment.

  • The activation details provided by us do not work, and our support team is unable to resolve the issue.

  • You were charged more than once for the same order (duplicate transaction).

No refund will be issued if:

  • You changed your mind after activation.

  • Your internet connection, device, or app configuration is not working properly.

  • You fail to follow installation or troubleshooting instructions.

3. Cancellation Policy

  • Subscriptions are non-cancellable once activated.

  • If you do not wish to renew your subscription, you may simply allow it to expire at the end of your plan.

  • To avoid unwanted renewals, contact us before your plan ends.

4. How to Request a Refund

To request a refund, contact our support team at:
📧 contact.iptvhub@gmail.com

Please include:

  • Your full name

  • Order number or proof of payment

  • Description of the issue

Our team will review your request and respond within 24–48 hours. If approved, the refund will be processed to your original payment method within 3–7 business days.

5. Service Interruption Disclaimer

Krooz IPTV is not responsible for temporary service interruptions caused by:

  • Internet provider issues

  • User device problems

  • Third-party app failures

  • Scheduled maintenance or updates

Such cases do not qualify for refunds.

6. Policy Updates

Krooz IPTV reserves the right to modify or update this Refund & Cancellation Policy at any time. Changes will be reflected on this page with an updated effective date.

Contact Us

If you have any questions about this policy, please contact us at:
📧 Email: contact.iptvhub@gmail.com
🌐 Website: https://krooz-iptv.live

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